Most small business owners handle all aspects of their businesses, including acting as the Information Technology department. This will work for as long as you remain a small business without employees. When you grow and start hiring staff, will it make more sense to use your business-building time on handling IT issues or outsource to an external IT Service Provider?
Unless you are an Information Technology Service Provider yourself, chances are your time will be much better spent marketing your products and/or services, establishing relationships with your clients, providing exceptional customer service and just otherwise growing your business – so why not outsource to an external IT Service Provider?
How do you know when it’s time to get IT help? If the information technology demands are affecting your day and negatively impacting your actual business related activities – it’s definitely time to consider finding an IT resource. If you start adding new employees and computers, it’s probably a good time to look into adding IT help, as well.
Should You Hire Internal IT Staff or Outsource to an External IT Service Provider?
When you make the decision to find an IT resource, your first decision will be whether you need to hire one or more staff to fulfill the role, or if you’re going to outsource IT services. Having dedicated IT staff means they are 100% committed to your business. They’re not splitting their time among numerous clients the way a contracted company might. One of the benefits of having an IT department is that the staff develops a strong understanding of your unique business needs and should be in a good position to manage your short and long term IT requirements. With your own IT staff on payroll, you know you’ve always got someone available (unless they’re out sick or on vacation!) should an emergency or urgent situation present itself.
The primary disadvantage of hiring IT staff is that you’ll be paying for their benefits, their training, and a variety of other costs associated with hiring a new employee. Not to mention, you have to pay them the agreed upon salary regardless of how much IT work you end up having, which means you may be overpaying based on workload!
There are a variety of advantages of outsourcing to an external IT service provider over hiring staff. You can choose to outsource your information technology needs to a flat rate IT service provider and reduce your monthly and overall costs. Having a virtual IT department lets you focus more on running your business rather than the technology that supports it. You aren’t stuck paying employee benefits or other employee costs, and you aren’t responsible for making sure the IT team remains up to date with their training and knowledge.
The Bottom Line
Finding the right information technology help for a growing business needs is challenging. When you think strategically about your business’ unique IT requirements, you can make sound decisions that further promote its growth and profitability.
Click here to learn how Paradigm Network Solutions Inc. can help you with your IT outsourcing needs. The first step is to schedule a meeting to go over our Technology Consulting Services for your business in Toronto, Ontario and surrounding cities with you.
Loss of data is a common problem for businesses. Fortunately, it’s a problem that can easily be avoided with the correct preparation. While devastating amounts of data can be lost during catastrophes like hurricanes, terrorist attacks, fires and floods – it doesn’t take such large events to cause a business to lose important data. It can be as simple as dropping a laptop to the floor, or a power surge that results in burning out a storage device. If you don’t have your crucial data backed up, even a small situation can turn into a disaster. That’s when having a business disaster recovery plan can help.
If you still think natural disasters are the leading causes of data loss – and that the chances of it happening to you are pretty slim, take a look at the results from a study by Strategic Research Corporation of the leading causes of business continuity and disaster recovery incidents:
- Hardware Failures (servers, switches, disk drives, etc) – 44%.
- Human Error (mistakes in configurations, wrong commands issued, etc) 32%
- Software Errors (operating systems, driver incompatibility, etc)14%
- Viruses and Security Breach (unprotected systems are always at risk) 7%
- Natural Disasters 3%
Establishing a disaster recovery plan can be done in the following four steps:
1) Take a potential risk inventory. Make a list of every potential cause of data loss and the solutions to each. Your list should include losses that won’t affect the business very much, and those that would shut the business down temporarily or permanently. Information Technology experts can assist you with creating the potential risk inventory – as they will have the knowledge and experience to identify possibilities that you are not likely to think of but need to plan for all the same. These IT experts will also be able discuss preventative solutions to guard against each type of potential data loss.
2) Rate each of your potential data loss situations. How likely is it for each of the items on your risk inventory to occur? Rating them in order of importance and likeliness to occur will help you determine where to focus your disaster recovery plan efforts.
3) Develop your disaster recovery plan. Go through each of your potential risks and their solutions, and determine how long it would take you to recover from the loss of data for each risk. Could your business be offline for 24 hours? A week? Depending on the nature of your business, being offline for even just 24 hours could result in your losing customers to your competition. Look at ways to reduce the length of time it would take you to recover from each type of data loss risk.
4) Put your disaster recovery plan to the test. Once you’ve created your plan of action for recovering lost data, you should test your solutions. A disaster recovery plan is just a plan until it can be tested and proven.
Click here to learn how Paradigm Network Solutions Inc. can create a business disaster recovery plan for you with our Disaster Recovery and Business Continuity Services for your business in Toronto, Ontario and surrounding cities.
From start-ups to multi-billion dollar businesses, everyone is looking for ways to cut costs while turning a profit. In fact, many companies are just trying to keep things in the black, however that does not eliminate the need for practices that will improve and grow these businesses. Since few people have the expertise to manage much of today’s technology, a certain percentage of their budgets should be allocated to IT and software applications maintenance. Here are ways that Managed IT Services benefit small and medium businesses.
Benefits of Managed IT Services for Small Businesses
- Increased productivity- Businesses are established to fill the need for a product or service while providing a livelihood for the business owners and their employees. In order to do this, businesses have to ensure they are working at full capacity at all times. Downtime or work performed at reduced levels is time and money wasted. Managed IT Services can help businesses not only quickly repair problems when they occur but also act as a proactive measure to spot and treat potential problems before they have an impact on productivity.
- Supports in-house IT- Many businesses do not want to relinquish all IT maintenance control to an outside party, and small businesses do not always have the resources to support the type of IT department needed to keep their business running at full speed. A majority of businesses can benefit from adding the expertise, tools and availability of a Managed IT Services Provider to help support in-house IT departments.
- Remote services- Managed IT Services Providers work from a remote location, providing desktop, email and back-up and recovery support services without adding to the actual number of “employees” on site. The services provided are unobtrusive and in the majority of cases, have no impact in the day-to-day activities of current in-house employees.
- Affordable- Generally when you bring on a Managed IT Services Provider, a consultant will perform an onsite assessment of the company, its workflows and processes and the current state of its supporting technology to determine what services are needed to meet organizational goals. Business owners often have a choice between several different levels of service, making it possible for a company with a limited budget to choose a package that best suits their needs.
Security is a big concern for business owners and individuals alike. In the past, business owners have been reluctant to entrust secure or private information to a third party, offsite vendor. As Managed IT Services Providers continue to prove their value, more companies are realizing the benefits and value of their services. Managed IT Services Providers continue to improve technology to provide secure, quality services for businesses of all sizes. As a result, smaller businesses which operate with leaner budgets find themselves in a position to reap the benefits of these services. Business owners often have to make difficult decisions regarding how they will improve their business while sticking to the budget. As the market for Managed IT Services experiences continual growth in the next few years, this method of IT maintenance and service delivery will likely become the “norm” for small to mid size businesses looking to reduce costs and improve uptime and business continuity. Companies that recognize the benefits of Managed IT Services will have a jump on their competition.
Click here to learn how Paradigm Network Solutions Inc. can help you save reap these benefits and more with our Managed IT Services program for your business in Toronto, Ontario and surrounding cities.